Responsible Gaming at q99
Gambling at q99 is designed to be an entertaining experience — and we are committed to keeping it that way. This page covers the tools, policies, and resources that help you stay in control, recognise warning signs early, and get support if you ever need it. Playing responsibly starts here.
Built-In Safeguards at q99
q99 provides a range of practical tools to help every player maintain healthy boundaries. These are available free of charge to all registered players at any time.
Deposit Limits
Set a daily, weekly, or monthly deposit cap that prevents you from depositing more than you have decided in advance. Limits take effect immediately and can only be increased after a 7-day cooling-off period.
Session Time Limits
Choose a maximum session duration so q99 automatically reminds you — or logs you out — when your chosen play time has elapsed. A healthy session limit helps prevent fatigue-driven decisions.
Time-Out Periods
Take a short break from gambling by activating a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account remains open but all betting and deposit functions are suspended.
Self-Exclusion
If you feel that gambling is becoming a problem, you can self-exclude your account for a minimum period of 6 months or permanently. Self-exclusion is enforced immediately and cannot be reversed during the chosen period.
Reality Checks
Enable on-screen reality check notifications that pop up at intervals you select — every 30, 60, or 90 minutes — showing exactly how long you have been playing and your net win or loss for the session.
Account Activity History
Review a full log of your deposits, withdrawals, bets placed, and session durations at any time from your account dashboard. Transparency over your own gambling history is a powerful tool for staying in control.
Our Commitment to Responsible Gaming
At q99, we believe that gambling should be an enjoyable leisure activity — nothing more, nothing less. Our responsible gaming programme is built on a simple principle: every player who chooses to bet on q99 deserves a safe, fair, and transparent environment in which to do so. We invest in player protection tools, staff training, and responsible gaming communications not because regulations demand it, but because the long-term wellbeing of our players is integral to who we are as a platform.
q99 serves players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, and Cox's Bazar. We understand that for many players, betting on BPL cricket matches or spinning slots is a weekend pastime rather than a vocation — and we want to make sure it stays that way. Our responsible gaming tools are designed to be simple, accessible, and effective, so that any player can set their own limits without friction.
This page explains every responsible gaming tool available on q99, how to activate each one, and where to turn if gambling ever stops feeling fun. If at any point you feel that your gambling behaviour is becoming difficult to manage, please do not hesitate to contact our support team at [email protected] — we are available 24 hours a day, 7 days a week, and there is no judgement in reaching out.
A reminder before you play: Gambling involves financial risk. Never bet money you cannot afford to lose. The q99 platform is intended for entertainment purposes only. If gambling is causing financial stress, relationship problems, or emotional distress, please use the tools on this page or seek professional support.
Age Restriction Policy (18+)
q99 operates a strict 18+ age policy. Gambling is only legal and appropriate for adults, and q99 will not knowingly allow anyone under the age of 18 to register an account, deposit funds, or place any wager on the platform. This policy applies to all players in Bangladesh regardless of the type of game being played — slots, live casino, cricket betting, or any other market available on q99.
Age Verification at Registration
All players are required to confirm at the point of registration that they are 18 years of age or older. q99 reserves the right to request documentary proof of age at any time — including before processing a withdrawal. Acceptable identity documents for Bangladeshi players include a valid National Identity Card (NID), a passport, or a birth certificate accompanied by a government-issued photo ID. Until age verification is satisfactorily completed, q99 may restrict withdrawals or impose account limitations.
What Happens if a Minor is Found to Have Registered
If q99 identifies or receives a credible report that a registered account is held by a person under 18 years of age, the account will be suspended immediately. Any funds deposited will be refunded to the original payment source after verification of the minor's identity, and no winnings accrued during the period will be paid out. q99 cooperates fully with parents or guardians who report suspected underage access.
Protecting Minors in Your Household
If you share a device with a minor, we strongly recommend using parental control software to prevent access to gambling websites. You should also ensure your q99 account is protected by a strong, unique password and that you log out after every session on a shared device. Never share your q99 login credentials with anyone, including family members.
18+ Only — No Exceptions: q99 takes underage gambling extremely seriously. If you know or suspect that a minor has accessed q99, please contact us immediately at [email protected]. We will act on all credible reports without delay.
Deposit Limits
Setting a deposit limit is one of the most effective steps you can take to keep your gambling within a budget you are comfortable with. q99 allows you to set limits on how much you can deposit into your account over a given time period, giving you a hard financial ceiling that the platform enforces on your behalf.
Available Limit Types
- Daily deposit limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) within a 24-hour rolling period.
- Weekly deposit limit: The maximum total amount you can deposit within a 7-day rolling period.
- Monthly deposit limit: The maximum total amount you can deposit within a 30-day rolling period.
How to Set a Deposit Limit
Log in to your q99 account
Access your account using your registered mobile number and password via the q99 Login page.
Navigate to Responsible Gaming settings
Find the Responsible Gaming section within your account dashboard under Account Settings or Player Safety.
Select the limit type and enter your amount
Choose daily, weekly, or monthly, then enter your preferred limit in Bangladeshi Taka (BDT). For example, ৳5,000 per week.
Confirm and activate
Your new limit takes effect immediately. You will receive a confirmation to your registered email or mobile number once the limit is active.
Changing or Removing a Limit
You can reduce your deposit limit at any time — the reduction takes effect immediately. If you wish to increase or remove a deposit limit, q99 applies a mandatory 7-day waiting period before the change becomes active. This cooling-off period exists to protect you from impulsive decisions made during a losing streak or a heightened emotional state. You may cancel a requested increase at any point during the 7-day waiting period without penalty.
Tip: Set your deposit limit to match your monthly entertainment budget — not your bankroll. Treat any amount deposited into q99 as money spent on entertainment, not as an investment. Bangladeshi players can use bKash, Nagad, and Rocket to top up their account in small, controlled amounts that align with their chosen limits.
Time-Out & Cooling-Off Periods
Sometimes a short break is all you need. q99's time-out feature lets you pause your account for a defined period without permanently closing it. During a time-out, you cannot log in to place bets or make deposits, but your account balance and data are preserved exactly as they are.
Available Time-Out Durations
- 24-hour time-out: A brief pause — useful after an unexpectedly long session or an emotional bet.
- 48-hour time-out: A weekend break that gives you two full days away from the platform.
- 7-day time-out: A one-week cooling-off period suitable for players who notice they have been playing more frequently than usual.
- 30-day time-out: A month-long pause recommended for players who want to reassess their gambling habits before returning.
How Time-Outs Work
Once activated, a time-out cannot be reversed before its expiry date — this is intentional. The feature is designed to create a genuine barrier between you and the platform so that the cooling-off period serves its purpose. Attempting to create a new account during a time-out period is a violation of q99's Terms & Conditions and will result in permanent account closure.
q99 will not send you promotional emails, SMS messages, or bonus offers during an active time-out period. All marketing communications are suppressed automatically from the moment a time-out is activated.
When to use a time-out: Consider activating a time-out if you notice you are thinking about gambling frequently outside of planned sessions, if you have recently experienced a significant financial loss, or if family or friends have expressed concern about your gambling behaviour. A 7-day break costs nothing and may provide valuable perspective.
Self-Exclusion Tools
Self-exclusion is the strongest responsible gaming tool available at q99. It is designed for players who recognise that their gambling has become problematic and who need a firm, enforced barrier to help them stop. q99 treats all self-exclusion requests with the utmost seriousness and processes them immediately upon receipt.
Self-Exclusion Options
- 6-month self-exclusion: Your account is fully suspended for a minimum of 6 months. At the end of the period, reactivation requires a written request and a mandatory 24-hour waiting period — there is no automatic reopening.
- 12-month self-exclusion: A one-year exclusion period, recommended for players who have experienced a significant problem with gambling.
- Permanent self-exclusion: Your account is closed indefinitely. This decision is irreversible. Any remaining balance will be returned to your verified payment method after a standard security review.
What Self-Exclusion Covers
When you self-exclude from q99, the following actions are taken immediately and for the full duration of your exclusion period:
- Your account is locked — you cannot log in, deposit, or place any wager.
- All promotional and marketing communications from q99 are stopped.
- Any pending bonuses or free bet credits are forfeited and removed from your account.
- q99 will attempt to identify and close any secondary accounts held by you on the platform.
How to Request Self-Exclusion
You can request self-exclusion in two ways:
- Via your account dashboard: Navigate to Responsible Gaming settings, select Self-Exclusion, choose your preferred duration, and confirm. The exclusion is activated immediately.
- Via support: Email [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion period. Our support team will process your request and confirm activation within 1 hour, 24 hours a day, 7 days a week.
Important: Attempting to circumvent a self-exclusion by registering a new account under a different name or mobile number is a serious breach of q99's Terms & Conditions. q99 uses identity verification and device recognition to identify and close such accounts. If you are self-excluded and feel the urge to return, please reach out to our support team or a professional counselling service first.
Recognising Problem Gambling
Problem gambling does not always look the same in every person, and it rarely appears overnight. It tends to develop gradually — often without the player fully noticing the change. The warning signs below are not a diagnosis, but if several of them feel familiar, it is worth taking them seriously and considering using one of q99's responsible gaming tools or speaking to a professional.
- 🔴 Gambling with money intended for essential expenses such as rent, food, or utility bills
- 🔴 Chasing losses by placing larger bets to try to win back money you have already lost
- 🔴 Feeling restless, irritable, or anxious when you are not gambling
- 🔴 Lying to family members or friends about how much time or money you spend on gambling
- 🔴 Borrowing money — from friends, family, or financial products — specifically to fund gambling
- 🔴 Neglecting work, education, or important personal responsibilities because of gambling sessions
- 🔴 Gambling as a way to escape stress, anxiety, depression, or other emotional difficulties
- 🔴 Repeatedly promising yourself or others that you will stop, but finding yourself unable to follow through
- 🔴 Needing to bet increasingly large amounts to feel the same level of excitement
- 🔴 Spending significant amounts of time thinking about past gambling sessions or planning future ones
Recognising one or more of these signs in yourself — or in someone you care about — is not a reason for shame. It is a reason to act. Reaching out early, before a problem escalates, is always easier than addressing it later. q99's support team and the resources listed in the Get Support section below are available to help.
Self-assessment: Ask yourself honestly — is gambling still fun? If your honest answer is no, or if you feel compelled to gamble rather than choosing to gamble, that is a meaningful signal. The tools on this page exist precisely for this moment. Using them is a sign of strength, not weakness.
Player Protection Features
Beyond the self-management tools described above, q99 operates a number of platform-level protections that apply automatically to all players — regardless of whether they have configured any personal limits. These protections form the baseline layer of q99's responsible gaming framework.
Behaviour Monitoring
q99's platform monitors aggregate patterns in player behaviour — including session length, deposit frequency, bet size escalation, and loss-chasing indicators — using automated detection systems. When a player's activity matches a defined risk profile, our responsible gaming team is alerted to review the account and, where appropriate, reach out to the player proactively with responsible gaming information and tools.
Cooling-Off After Large Losses
If a player suffers a significant loss within a short session — relative to their average deposit and play history — q99 may display an on-screen responsible gaming message prompting the player to consider taking a break. This is not a forced pause, but a timely reminder that chasing losses rarely produces a positive outcome.
Responsible Gaming Pop-Ups
All players who have been logged in for 60 minutes or more without a break will receive an on-screen reality check showing their session duration and net result. This feature is active by default and cannot be disabled for sessions longer than 90 minutes.
No Credit Advances
q99 does not offer credit, loans, or advance payment facilities of any kind. All gameplay requires funds that have been deposited from a payment method owned by the account holder. This policy ensures that players can only gamble with money they already have, not money they are borrowing from the platform.
Bonus Opt-Out
Players who prefer to play without the distraction of promotional bonuses may opt out of all bonus offers at any time via their account preferences. Once opted out, no bonus credits, free spins, or cashback offers will be applied to the account until the player opts back in.
Fair play guaranteed: All games on q99 are supplied by certified third-party studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. Each studio's games use certified random number generators (RNGs) independently audited for fairness. q99 does not modify game outcomes — all results are determined solely by the certified RNG systems within each game engine.
Getting Help & Support
If you feel that gambling is becoming a problem — for yourself or for someone close to you — please reach out. The q99 support team is trained to handle responsible gaming conversations with care, confidentiality, and without judgement. You do not need to be in crisis to contact us. An early conversation is often the most effective one.
q99 Support Team
Our responsible gaming support agents are available around the clock — every day of the year including Bangladeshi public holidays such as Eid and Victory Day. Reach us by email for any responsible gaming concern, account restriction request, or self-exclusion activation.
Response time for responsible gaming emails: within 1 hour.
[email protected]Professional Counselling
If you feel you need to speak with a professional counsellor about problem gambling, we encourage you to seek support from a qualified mental health professional in Bangladesh. q99 is a gaming platform, not a counselling service, and we recognise the limits of what platform tools alone can achieve for someone experiencing serious gambling-related harm.
Speak to your primary care physician, a licensed psychologist, or a community mental health centre in your city for a referral to a specialist who can provide ongoing support.
What to Include in a Support Email
When contacting [email protected] about a responsible gaming matter, include the following in your email to help us respond as quickly as possible:
- Your registered q99 username or mobile number
- The type of assistance you are requesting (e.g., deposit limit, time-out, self-exclusion)
- Your preferred exclusion duration if requesting self-exclusion
- A brief description of your concern if you would like to discuss your situation with a support agent
All responsible gaming communications are treated as strictly confidential and are handled by a dedicated team separate from general customer service.
You are not alone: Many players at some point in their gambling journey experience periods where it feels harder to stay in control. Reaching out to q99 support — or to a professional — is a practical and courageous step. q99 will always treat your request with respect and act on it promptly.
Enjoy q99 Responsibly
Now that you know how to stay safe and in control, explore the games and markets q99 has to offer — at a pace and budget that works for you.